{"id":4027,"date":"2024-06-03T07:55:24","date_gmt":"2024-06-02T23:55:24","guid":{"rendered":"https:\/\/dion.enzowebs.com\/?page_id=4027"},"modified":"2024-06-03T08:28:19","modified_gmt":"2024-06-03T00:28:19","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dion.enzowebs.com\/zh\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4027\" class=\"elementor elementor-4027\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f46b771 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f46b771\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17f98606\" data-id=\"17f98606\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc6f14f elementor-widget elementor-widget-heading\" data-id=\"dc6f14f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682572dd elementor-widget elementor-widget-text-editor\" data-id=\"682572dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Welcome to the PINJIA FAQ page! Here, you will find answers to the most commonly asked questions about our store, products, and services. If you have any additional questions, please feel free to contact our customer support team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3145b68c elementor-widget elementor-widget-heading\" data-id=\"3145b68c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-515392c elementor-widget elementor-widget-text-editor\" data-id=\"515392c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>1. Who is PINJIA?<\/strong>\u00a0<\/p><p>PINJIA is an online store offering a wide range of high-quality household products. We are committed to providing an exceptional shopping experience with curated items, secure payments, and prompt delivery.<\/p><p><strong>2. How can I contact PINJIA?<\/strong><\/p><p>You can contact us <a href=\"https:\/\/dion.enzowebs.com\/zh\/contact-us\/\">Contact Form<\/a> or WhatsApp us. Our team is available to assist you with any inquiries or concerns.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e89d7 elementor-widget elementor-widget-heading\" data-id=\"09e89d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ordering<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b52d6a2 elementor-widget elementor-widget-text-editor\" data-id=\"b52d6a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>3. How do I place an order?<\/strong><\/p><p>To place an order, browse our products, add the desired items to your cart, proceed to checkout, enter your billing and shipping information, select a payment method, and confirm your order. For more detail, please refer to our &#8220;<a href=\"https:\/\/dion.enzowebs.com\/zh\/order-guide\/\">Order Guide<\/a>&#8220;.<\/p><p><strong>4. Can I change or cancel my order?<\/strong><\/p><p>Orders can be changed or canceled before we are processed. Please contact our customer support team via WhatsApp as soon as possible if you need to modify or cancel your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7c812b elementor-widget elementor-widget-heading\" data-id=\"b7c812b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c644560 elementor-widget elementor-widget-text-editor\" data-id=\"c644560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>5. What payment methods do you accept?<\/strong><\/p><p>Currently, we accept payments via Direct Bank Transfer. In the future, we will be adding more payment options such as online banking transfers, e-wallets, and credit\/debit cards.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbcfe2 elementor-widget elementor-widget-heading\" data-id=\"fcbcfe2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping & Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2bf54f elementor-widget elementor-widget-text-editor\" data-id=\"f2bf54f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>6. What are your shipping options and how much do they cost?<\/strong><\/p><p>We offer various shipping options depending on your location and the size of your order. Shipping costs are calculated at checkout based on these factors.<\/p><p><strong>7. How long will it take for my order to arrive?<\/strong><\/p><p>Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within <strong>3-7<\/strong> business days.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-047f692 elementor-widget elementor-widget-heading\" data-id=\"047f692\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns & Refunds<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b78ba8 elementor-widget elementor-widget-text-editor\" data-id=\"4b78ba8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>8: What is your return policy?<\/strong><\/p><p>We only accept returns if the product is damaged or faulty. If you receive a damaged or faulty item, please contact our customer support team within 14 days of delivery to initiate a return.<\/p><p><strong>9. How do I return an item?<\/strong><\/p><p>To return an item, contact our customer support team for instructions or checkout our <a href=\"https:\/\/dion.enzowebs.com\/zh\/return-policy\/\">return\u00a0guides<\/a>. You will need to ship the item back to us, and once received, we will process your refund or exchange.<\/p><p><strong>10. When will I receive my refund?<\/strong><\/p><p>Refunds are processed within <strong>5-7<\/strong> business days after we receive your returned item. The refunded amount will be credited to your original payment met<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d0388 elementor-widget elementor-widget-heading\" data-id=\"91d0388\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My Account<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f543e1 elementor-widget elementor-widget-text-editor\" data-id=\"0f543e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>11. Do I need an account to place an order?<\/strong><\/p><p>Yes, you need an account to make a purchase at PINJIA. An account will be created for you during the checkout process, ensuring a seamless shopping experience.<\/p><p><strong>12. How do I create an account?<\/strong> A: Click on the &#8220;<a href=\"https:\/\/dion.enzowebs.com\/zh\/my-account\/\">My Account<\/a>&#8221; link at the top of our website, then select &#8220;Register.&#8221; Fill in the required details and click &#8220;Create Account.&#8221;<\/p><p><strong>13. I forgot my password. How do I reset it?<\/strong> A: Click on the &#8220;Forgot Password?&#8221; link on the login page. Enter your email address, and a password reset link will be sent to you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS Welcome to the PINJIA FAQ page! Here, you will find answers to the most commonly asked questions about our store, products, and services. If you have any [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4027","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/comments?post=4027"}],"version-history":[{"count":16,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4027\/revisions"}],"predecessor-version":[{"id":4051,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4027\/revisions\/4051"}],"wp:attachment":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/media?parent=4027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}