{"id":4040,"date":"2024-06-03T08:13:51","date_gmt":"2024-06-03T00:13:51","guid":{"rendered":"https:\/\/dion.enzowebs.com\/?page_id=4040"},"modified":"2024-06-03T08:45:03","modified_gmt":"2024-06-03T00:45:03","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/dion.enzowebs.com\/zh\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4040\" class=\"elementor elementor-4040\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10736ce9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10736ce9\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ea84822\" data-id=\"7ea84822\" data-element_type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-544ba37e elementor-widget elementor-widget-heading\" data-id=\"544ba37e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">RETURN POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa1fb8d elementor-widget elementor-widget-text-editor\" data-id=\"aa1fb8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>At PINJIA, your satisfaction is our priority. If you receive a damaged or faulty item, we are here to assist you with the return process. Please review our return policy below and follow the steps to initiate a return.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41c5c56 elementor-widget elementor-widget-heading\" data-id=\"41c5c56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Eligibility\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-605765a elementor-widget elementor-widget-text-editor\" data-id=\"605765a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>We accept returns only for items that are damaged or faulty.<\/li><li>Returns must be initiated within 14 days of receiving your order.<\/li><li>Items must be in their original packaging and condition.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37430fe2 elementor-widget elementor-widget-heading\" data-id=\"37430fe2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2be7ca elementor-widget elementor-widget-text-editor\" data-id=\"f2be7ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Products that are not damaged or faulty.<\/li><li>Items that have been used or altered.<\/li><li>Clearance or sale items.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbb514a elementor-widget elementor-widget-heading\" data-id=\"fbb514a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Process<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c3c7df elementor-widget elementor-widget-text-editor\" data-id=\"3c3c7df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li><p><strong>Contact Customer Support:<\/strong><\/p><ul><li>Email our customer support team at <a target=\"_new\" rel=\"noreferrer\">support@domain.com<\/a> with your order number, a description of the issue, and photos of the damaged or faulty item.<\/li><\/ul><\/li><li><p><strong>Await Approval:<\/strong><\/p><ul><li>Our team will review your request and respond within 2 business days with further instructions.<\/li><\/ul><\/li><li><p><strong>Return Authorization:<\/strong><\/p><ul><li>Once your return is approved, our team will guide you on how to send the item back to us.<\/li><\/ul><\/li><li><p><strong>Pack and Ship:<\/strong><\/p><ul><li>Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RAN on the package.<\/li><li>Ship the item to the address provided by our customer support team.<\/li><\/ul><\/li><li><p><strong>Inspection and Confirmation:<\/strong><\/p><ul><li>Once we receive the returned item, our team will inspect it to verify the damage or fault. This process usually takes 3-5 business days.<\/li><\/ul><\/li><li><p><strong>Refund or Replacement:<\/strong><\/p><ul><li>After inspection, we will process your refund or send a replacement item. Refunds will be issued to your original payment method within 7 business days.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e54c31 elementor-widget elementor-widget-heading\" data-id=\"5e54c31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important Notes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c5ec5ab elementor-widget elementor-widget-text-editor\" data-id=\"7c5ec5ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Customers are responsible for return shipping costs unless the item received was incorrect or defective.<\/li><li>We recommend using a trackable shipping service or purchasing shipping insurance for items valued over RM200.<\/li><li>PINJIA is not responsible for items lost or damaged during return shipping.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd5170 elementor-widget elementor-widget-heading\" data-id=\"afd5170\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25e83b elementor-widget elementor-widget-text-editor\" data-id=\"d25e83b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you have any questions or need assistance with your return, please contact our customer support team. We are here to help!<\/p><p>Thank you for shopping with PINJIA! Your satisfaction is our top priority, and we are committed to providing you with the best possible service.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN POLICY At PINJIA, your satisfaction is our priority. If you receive a damaged or faulty item, we are here to assist you with the return process. Please review our [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/comments?post=4040"}],"version-history":[{"count":4,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4040\/revisions"}],"predecessor-version":[{"id":4055,"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/pages\/4040\/revisions\/4055"}],"wp:attachment":[{"href":"https:\/\/dion.enzowebs.com\/zh\/wp-json\/wp\/v2\/media?parent=4040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}