Return Policy

RETURN POLICY

At PINJIA, your satisfaction is our priority. If you receive a damaged or faulty item, we are here to assist you with the return process. Please review our return policy below and follow the steps to initiate a return.

Return Eligibility

  • We accept returns only for items that are damaged or faulty.
  • Returns must be initiated within 14 days of receiving your order.
  • Items must be in their original packaging and condition.

Non-Returnable Items

  • Products that are not damaged or faulty.
  • Items that have been used or altered.
  • Clearance or sale items.

Return Process

  1. Contact Customer Support:

    • Email our customer support team at support@domain.com with your order number, a description of the issue, and photos of the damaged or faulty item.

  2. Await Approval:

    • Our team will review your request and respond within 2 business days with further instructions.

  3. Return Authorization:

    • Once your return is approved, our team will guide you on how to send the item back to us.

  4. Pack and Ship:

    • Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RAN on the package.
    • Ship the item to the address provided by our customer support team.

  5. Inspection and Confirmation:

    • Once we receive the returned item, our team will inspect it to verify the damage or fault. This process usually takes 3-5 business days.

  6. Refund or Replacement:

    • After inspection, we will process your refund or send a replacement item. Refunds will be issued to your original payment method within 7 business days.

Important Notes

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items valued over RM200.
  • PINJIA is not responsible for items lost or damaged during return shipping.

Contact Us

If you have any questions or need assistance with your return, please contact our customer support team. We are here to help!

Thank you for shopping with PINJIA! Your satisfaction is our top priority, and we are committed to providing you with the best possible service.

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